Wayfair’s is one of the world’s largest home retailers. Wayfair’s featured products include furniture, decor, outdoors & more. Wayfair sells many gardening products, including: gardening tools (shears, hoes, shovels, rakes, etc.), soil and fertilizers, irrigation systems, planters and pots, garden decor (decorative lights, statues, fountains, etc.), outdoor furniture (tables, chairs, swings, umbrellas, etc.).

If you’re considering buying gardening products on Wayfair, it’s helpful to know about their return policy. Wayfair’s return policy ensures a smooth process if you need to return or exchange an item, giving you peace of mind with your purchase.

Wayfair return policy

When shopping on Wayfair, it’s important to understand their return policy, which includes specific conditions for various items and services.

Wayfair return policy overview

Wayfair accepts product returns within 30 days of delivery.
The condition for returning the product is that the product must be in its original condition, without damage. If the packaging is damaged or torn, you can use a paper box of similar size, or a box that is not larger than 108 inches.
If the item is delivered in an unassembled state, the returned product must also be in an unassembled state.

Some products will NOT be returned, they are:

  • Gift card
  • Custom-made products
  • Products labeled “Non-Returnable” on the product page
  • Items bought as part of a discounted package deal, such as “5 for $25” (unless the entire package is returned)
  • Products you have already put together
  • Open box merchandise
  • Live plants

Shipping fees for returns will not be refunded, including:

  • A $8.99 shipping fee for orders under $50
  • Additional charges for upgraded shipping options (express, expedited, room selection, etc.)
  • Assembly services included with delivery

Extended Holiday Return Policy

The deadline to return any products purchased between November 1 and December 31 (except appliances, as indicated above) has been extended until January 31.

Wayfair return policy process

Here are the steps you need to take to return an item to Wayfair:

  • Go to My Account’s My Orders section.
  • Find the item you want to return and choose the return option.
  • Fill out the online application. This includes deciding on the preferred procedure for returns and refunds.
  • Within a day after scheduling the return, you will get an email with return instructions.

Large Appliance Return Policy

You can return a big appliance within 48 hours of delivery if it has not been installed and is still in its original packaging. In rare situations, you may have to pay the manufacturer’s restocking charge.

When your appliance arrives, please follow the procedures below:

  • Inspect the packaging for damage.
  • Ensure that the product name and model number match those on your order confirmation.
  • Remove the box and check the appliance.

If you receive the incorrect item or it comes damaged, refuse the delivery. Please notify your delivery representative(s) and contact us so that we may arrange a replacement. Once installed, your appliance cannot be returned.

Some FAQs about Wayfair return policy

Here are some questions people often ask when it comes to Wayfair return policies:

Do I need to pay shipping fees for a return order?
Yes, shipping costs will be deducted from your refund. Return shipping prices vary based on the location of the return, the item’s size and weight, and the return method chosen.

Shipping and service costs collected on the order will not be returned. If an order is returned because you rejected delivery, the applicable return fees will be charged and subtracted from your refund.

What can I do if the product I receive is damaged or missing parts?
To be eligible for a resolution, you must notify us of any damaged or faulty item within 30 days after delivery. We have the right to deny service any damaged or faulty item reported more than 30 days after its delivery date. Simply go to My Orders to get started.

What if I receive the wrong product?
If you receive the wrong item, color, or size, you have 30 days to report the issue. You may need to provide photos or return the original item for resolution. If you don’t return the item as instructed, your refund or replacement may be reversed.
For more information about this, you can visit Wayfair’s website.

How do exchanges work?
We start a refund after the item has been received and examined at our warehouse. Store credit takes 24 hours to initiate and 3-5 business days to reimburse the original payment method. You may either order your new item before returning the old one, or you can wait until you receive your refund before placing the new order.

Where applicable, your return shipping price will be removed automatically from your refund.