In this article, New York Garden will explain how the Walmart return policy works and what you need to do to get your money back or a replacement item.

What is Walmart’s Return Policy?

Walmart return policy is generally customer-friendly and allows you to return most items within 90 days of purchase, with or without a receipt. However, there are some exceptions and limitations that you should be aware of.

A. Walmart Return Policy (With Receipt)

If you have the receipt, you can return the item to the same store where you bought it, or to any other Walmart store. You can also choose to mail the item back to Walmart.com if it was purchased online. You will need to provide a valid photo ID and the original packaging if possible. You will receive a full refund in the same form of payment that you used, or you can exchange the item for another one.

B. Walmart Return Policy (Without Receipt)

If you don’t have the receipt, you can still return the item to a Walmart store, but you will need to present a valid photo ID and accept a store credit or a cash refund of up to $25. You can only make three returns without a receipt within a 45-day period. Some items, such as electronics, may require a receipt for returns.

Read on more Does Walmart Price Match – Exploring Walmart’s Price Matching Policy? for more information.

What Is the Return Policy at Walmart Website?

If you bought an item from Walmart.com, you can return it by mail or to a Walmart store within 90 days of delivery, unless otherwise stated on the product page. You will need to print a prepaid return label from your account or request one from customer service. You will receive a refund in the same form of payment that you used, or you can exchange the item for another one.

Items You Can’t Return

Some items are not eligible for returns at Walmart, either in-store or online. These include:

  • Firearms and ammunition

  • Prescription drugs and over-the-counter medications

  • Tobacco and alcohol products

  • Gift cards and prepaid cards

  • Gasoline and propane tanks

  • Perishable food items

  • Personal care products that have been opened or used

  • Customized or personalized items

  • Software, video games, DVDs, CDs, and vinyl records that have been opened

  • Clearance and final sale items

Refund Options

Depending on how you paid for your item and how you return it, you can choose from different refund options at Walmart. These include:

  • Cash: If you paid with cash or a debit card without a PIN, you can get a cash refund for returns with or without a receipt.

  • Credit: If you paid with a credit card, you can get a credit refund for returns with or without a receipt.

  • Store Credit: If you don’t have a receipt or your item is not eligible for a cash or credit refund, you can get a store credit that can be used at any Walmart store or online.

  • Exchange: You can exchange your item for another of the same or similar value at any Walmart store or online.

  • Gift Card: If you received the item as a gift and have a gift receipt, you can get a gift card that can be used at any Walmart store or online.

Walmart Return Policy Tips

To make your return process easier and faster, here are some tips to follow:

  • Keep your receipt and original packaging if possible.

  • Check the product page or the packaging for specific return instructions or exceptions.

  • Contact customer service if you have any questions or issues with your return.

  • Bring your photo ID and the payment method you used for your purchase.

  • Be courteous and respectful to the store associates and follow their directions.

FAQs

Can I return an item that I bought online to a Walmart store?

Yes, most items that are sold and shipped by Walmart.com can be returned to any Walmart store within 90 days of delivery. However, some items that are sold by third-party sellers on Walmart.com may have different return policies and may not be accepted at Walmart stores.

Can I return an item that I bought from a Walmart store to Walmart.com?

No, items that are bought from a Walmart store can only be returned to a Walmart store within 90 days of purchase.

How long does it take to get my refund?

It depends on how you return your item and how you paid for it. If you return your item to a Walmart store, you will get your refund immediately. If you mail your item back to Walmart.com, it may take up to 10 business days for your refund to be processed after they receive your item.

What if I lost my receipt?

If you lost your receipt, you can still return your item to a Walmart store within 90 days of purchase. You will need to present a valid photo ID and accept a store credit or a cash refund of up to $25. You can also try to look up your receipt online if you have a Walmart account or if you paid with a credit card.

What if I don’t have the original packaging?

If you don’t have the original packaging, you can still return your item to a Walmart store or to Walmart.com, but you may need to provide additional information or proof of purchase. For some items, you may also be charged a restocking fee or a reduced refund amount.