IKEA Return Policy in 2025 – Hassle-Free Returns

If you bought something from IKEA and you’re not happy with it, you can return it within 365 days for a full refund. But there are some conditions and exceptions you should know before you head to the store. Here’s everything you need to know about IKEA’s return policy and how to make your return process easier.

What is IKEA’s return policy?

IKEA’s return policy is very generous and customer-friendly. You can return any product, even if you assembled it, as long as it’s in unused and re-saleable condition. You don’t need the original packaging or receipt, but you do need the article number, which you can find on your order confirmation or delivery note. You can also use the IKEA app to scan the barcode of the product and get the article number.

You can return your items to any IKEA store in the same country where you bought them. You can also return them by mail, but you’ll have to pay for the shipping costs and arrange the pickup yourself. You can contact IKEA customer service to get a quote for the shipping costs and schedule a pickup.

If you return your items within 365 days, you’ll get a full refund in the same form of payment you used to make the purchase. If you paid with a gift card, you’ll get a refund on a new gift card. If you don’t have a receipt, you’ll get a refund on an IKEA refund card.

What are the exceptions to IKEA’s return policy?

IKEA’s return policy does not apply to some products, such as:

• Custom-made products, such as countertops, cabinets, or sofas with custom fabrics

• Plants, food, or drinks

• Products that have been modified, altered, or damaged by the customer

• Products that are subject to wear and tear or hygiene reasons, such as mattresses, bed linens, pillows, or towels

• Products that are part of a bundle or set that cannot be sold separately

•  Products that are sold at a discounted price or as-is

If you want to return any of these products, you’ll have to contact IKEA customer service and explain your situation. They may offer you an exchange or a partial refund at their discretion.

How to return items to IKEA?

Returning items to IKEA is easy if you follow these steps:

1. Find the article number of the product you want to return. You can find it on your order confirmation, delivery note, or by scanning the barcode with the IKEA app.

2. Pack the product in its original packaging or in a suitable box. Make sure it’s in unused and re-saleable condition.

3. Bring the product and your receipt (or order confirmation) to any IKEA store in the same country where you bought it. Go to the returns and exchanges desk and show your receipt and article number. You’ll get a refund in the same form of payment you used to make the purchase.

4. If you want to return your items by mail, contact IKEA customer service and get a quote for the shipping costs and schedule a pickup. Pack the product in its original packaging or in a suitable box and attach the delivery note. Wait for the courier to pick up your package and send it back to IKEA. You’ll get a refund in the same form of payment you used to make the purchase once IKEA receives and inspects your package.

Tips for returning items to IKEA

Here are some tips to make your return process smoother and faster:

• Check the condition of your product before you leave the store or accept the delivery. If you notice any damage or defect, report it immediately to IKEA customer service and ask for a replacement or a refund.

• Keep your receipt or order confirmation as proof of purchase. You’ll need it to make a return or claim your warranty.

• Use the IKEA app to scan the barcode of your product and get the article number. This will save you time when you go to the returns and exchanges desk.

• If possible, avoid returning items on weekends or holidays when the stores are crowded. You may have to wait longer in line or deal with limited stock availability.

• If you have any questions or issues with your return, contact IKEA customer service by phone, email, or chat. They’ll help you resolve your problem and provide you with more information about IKEA’s return policy.

You may consider: What Time Does IKEA Open & Close.

FAQs

How do I return an online purchase from IKEA?

You can return an online purchase from IKEA in two ways:

• Bring it to your nearest IKEA store with your order confirmation email and a valid photo ID. You can choose to get a refund to the original payment method or a merchandise credit.

• You can arrange a pickup service by contacting IKEA Customer Service at 1-888-888-4532. You will need to provide your order number and email address. A pickup fee may apply depending on the size and weight of your items. You will receive a refund to the original payment method within 14 days of the pickup.

How do I return an in-store purchase from IKEA?

You can return an in-store purchase from IKEA by bringing it to any IKEA store with your original receipt, the payment card used for the purchase, and a valid photo ID. You can choose to get a refund to the original payment method or a merchandise credit.

What if I don’t have my receipt or payment card?

If you don’t have your receipt or payment card, you may still be able to return your items if you have your IKEA Family card or email address associated with your purchase. IKEA can look up your purchase history and process your return accordingly. However, if you don’t have any proof of purchase, IKEA reserves the right to deny your return or offer you a merchandise credit based on the lowest selling price of the item.

What if I received a damaged or defective item from IKEA?

If you received a damaged or defective item from IKEA, contact Customer Service as soon as possible at 1-888-888-4532. Provide your order number, email address, and photos of the damage or defect. IKEA will arrange a replacement or refund for you at no extra cost.

What if I changed my mind about an item after assembling it?

If you change your mind about an item after assembling it, you can still return it within 365 days of purchase, as long as it is in unused and resalable condition. However, you must disassemble it and pack it in its original packaging. You will also be subject to a 15% restocking fee if you return it to an IKEA store or arrange a pickup service.

What if I want to exchange an item from IKEA?

If you want to exchange an item from IKEA, you can follow the same steps as returning an item. You can then purchase the new item of your choice with your refund or merchandise credit.

How long does it take to process my return or exchange?

Once IKEA receives your items, it usually takes about 14 days for them to process your return or exchange. You will receive an email confirmation when your refund or merchandise credit is issued.

Can I cancel or modify my online order before it is shipped?

Yes, you can cancel or modify your online order before it is shipped by contacting IKEA Customer Service at 1-888-888-4532. You will need to provide your order number and email address. However, once your order is shipped, you cannot cancel or modify it online. You will have to follow the return process if you want to send it back.