HomeGoods Return Policy in 2025 – What You Should Know?

In this article, New York Garden will tell you everything you need to know about returning your items to HomeGoods.

What is the HomeGoods Return Policy?

According to the HomeGoods website, you can return most items within 30 days from the purchase date with a receipt and get a full refund in the original form of payment. If you don’t have a receipt, you can still return the items with a valid government-issued ID, but you will only get a store credit for the lowest selling price of the item. The items must be in new and sellable condition with the original tags attached.

HomeGoods Return Processes and Guidelines

HomeGoods does not sell its products online, so you can only return them to a physical store. You can use the store locator on the website to find a HomeGoods store near you. To return an item, follow these steps:

Bring the item and the receipt to the store
Go to the customer service desk and explain that you want to return the item
Show your receipt and your ID if needed
The store associate will process your return and issue your refund or store credit

HomeGoods Return Policy for Store Purchases

If you bought an item from a HomeGoods store, you can return it to any HomeGoods store within 30 days with a receipt. You will get a full refund in the original form of payment. If you don’t have a receipt, you can still return the item with an ID, but you will only get a store credit for the lowest selling price of the item. Check out What Time Does HomeGoods Open & Close for more information.

HomeGoods Return Policy for Online Shopping

Via mail

Customers at HomeGoods have the option of returning items via mail after purchasing them online. Find the shipping label that the company has provided. Store the goods you just bought in their original containers. The item’s receipt or the initial confirmation email should be attached. Drop the parcel off at the delivery location.

Your refund or store credit will be reduced by a total shipping price of $14.99. You can return it to the closest store to avoid paying the shipping charge. Keep in mind that returns will be accepted if the merchandise arrives at the warehouse within 40 days.

Via website

Select the ‘Checkout’ button after selecting and adding items to your shopping bag.

If you already have a homegoods.com online account, you can sign up right now. If you don’t have an account, you can create one or check out as a guest.

Input your billing and payment information, making sure it matches the credit card you wish to use. Before submitting your order by clicking the ‘Place My Order’ option, double-check your information and the specifics of your transaction.

Your preferred payment method will receive a request when you click “Submit” on the page. HomeGoods will not charge your credit card until your package leaves the warehouse. Once you’ve placed your order, it cannot be modified or canceled.

Timeframe for HomeGoods Return

The timeframe for HomeGoods return is 30 days from the purchase date. If you return an item within this period, you will get a full refund in the original form of payment. If you return an item after this period, you will only get a store credit for the lowest selling price of the item.

HomeGoods Order Lost

If your HomeGoods order is lost or damaged during shipping, you should contact the carrier that delivered your order and file a claim. HomeGoods is not responsible for lost or damaged orders once they leave their warehouse.

HomeGoods Exchange Policy

HomeGoods does not have a specific exchange policy, but you can return an item and buy another one with your refund or store credit. You can also exchange an item for a different size or color of the same item, as long as it is in stock and in new condition.

HomeGoods Return Policy Exceptions

There are some exceptions to the HomeGoods return policy. These include:

Gift cards: Gift cards cannot be returned or exchanged for cash or credit
Final sale items: Final sale items are marked with a red sticker and cannot be returned or exchanged
Handbags: Handbags must be returned with their original dust bag and authenticity card
Jewelry: Jewelry must be returned with its original packaging and tags
Furniture: Furniture must be returned in its original condition and packaging
Rugs: Rugs must be returned in their original condition and packaging
Artwork: Artwork must be returned in its original condition and packaging

HomeGoods Standard Returns

HomeGoods standard returns are returns that follow the general HomeGoods return policy. These are returns that are made within 30 days with a receipt and in new condition. You can make a standard return at any HomeGoods store and get a full refund in the original form of payment.

FAQs

Can I return items to HomeGoods without a receipt?

Yes, you can return items to HomeGoods without a receipt, but you will only get a store credit for the lowest selling price of the item. You also need to show a valid government-issued ID to make a return without a receipt.

Can I opt for an online return?

No, HomeGoods does not offer online returns. You can only return items to a physical store.

Can I get a refund on gift receipts?

Yes, you can get a refund on gift receipts, but only in the form of a store credit. You cannot get cash or credit card refunds on gift receipts.

How much time does the refund process take place?

The refund process usually takes up to 10 business days, depending on your bank or credit card company. You should see the refund on your account statement within this period.