The Home Depot Return Policy in 2025: All You Must Know

Home Depot Return Policy: How long do shoppers have to return items?

According to the company’s website, there is the time that you can return items to Home Depot:

Within 90 days of the purchase: This time is applied for the majority of items you buy at Home Depot or on HomeDepot.com, with a few exclusions.
Within 48 hours: apply for all Major Appliances, including Dryers, Dishwashers and Microwaves, Washers, Ranges, and Refrigeration Appliances.
Within 1 year: For trees, perennials, roses, and shrubs.
Within 30 days of purchase: This is mostly applied to Gas-Powered Equipment and Tractor, Consumer Electronics Furniture, and Generators.

If you have the receipt or other evidence of purchase, you can get a full refund or exchange. Depending on the item and the store’s discretion, you might get a store credit or exchange if you don’t have the receipt or other proof of purchase.

What Items Can Not Return?

Home Depot accepts returns for the majority of brand-new, unused items within 90 days of purchase.

There are a few exclusions to this rule, for instance, cannot be returned:

Gift Cards and Store Credits
Labor, Delivery, and/or Installation Services
Utility Trailers
Custom Products
Product Samples, including Flooring, Paint, Fabric, and Wallpaper.
Cut Flowers and Floral Arrangements
Whole House and Stationary Generators

You can also contact customer service at Home Depot if you’re not sure if an item can be returned.

How to return items to Home Depot?

You have different options to return your items depending on whether you bought them online or in-store.

Return Online

You can start a return online by:

Login into your account.
Choose “Order Status” if you purchased something from HomeDepot.com or the Home Depot app.
Select items you want to return from a list of your online orders.
You must ship your purchases back to Home Depot using a prepaid return mailing label that you must print.
Once your things have been received and are in good condition, you will be refunded.

Return In-store

If you purchased something from a Home Depot store in person, you can return it there by bringing the item and the receipt. You will receive support from a staff member who will also process your refund.

You might be eligible for a store credit or exchange if you don’t have the receipt or other proof of purchase. The decision to accept a return rests solely with the retailer.

Home Depot Return Policy Without Receipt

You can find your receipt by using your original payment method or your membership card. If you use credit or debit cards to purchase, Home Depot can help you find the receipt within 30 days of purchase.

However, if you use the Home Depot Commercial Revolving Charge, Home Depot Consumer Credit Card or the Home Depot Commercial Account, you have up to 1 year to find a receipt and return.

Home Depot Return Policy for Opened Items

For opened items, you can also return them to Home Depot within 90 days of purchase. However, you must have a receipt and return items in the original packaging.

FAQs

Can I return something to Home Depot after using it?

Yes, you can return used items to Home Depot within 90 days of purchase with a receipt if they are not in the exception lists.

Can you return to Home Depot after 90 days?

In most cases, you cannot return items to Home Depot after 90 days of purchase, except using Home Depot Commercial Account, the Home Depot Commercial Revolving Charge or Home Depot Consumer Credit Card.