Best Buy return policy new updated in 2025

What is Best Buy return policy?

If a customer wishes to return or exchange a purchase, Best Buy allows returns or exchanges on almost everything within 15 days for a full refund. To process the return or exchange, the customer should bring the item(s) along with all original contents, packaging, and proof of purchase to any Best Buy location.

For specific items such as cell phones, cellular tablets, mobile hotspots, and cellular wearables (referred to as “Activatable Devices”), the return or exchange period is 14 days for a full refund. This policy applies to all customers, regardless of the purchase method.

The return period begins on the day the customer receives the product and is applicable to new, clearance, open-box, refurbished, and pre-owned products. To return goods at the opening time of the Best Buy store, you should learn more about Best Buy’s closing and opening times.

Restocking Fees

Certain items are subject to restocking fees if returned:

• Activatable Devices: There is a $45 restocking fee for items like cell phones and cellular tablets (excluding prepaid phones).
• Other Items: A 15% restocking fee applies to drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, and special-order products.

Restocking fees are waived if the product is unopened or if both the purchase and return occur within Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma, and South Carolina, or where prohibited by law. In select states, the restocking fee may be taxed.

Final Sale and Non-returnable Items

Some items cannot be returned, including:

• Custom orders and personalized orders.
• Non-subscription digital content (excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards).
• Vehicle replacement key fobs, memberships, completed services.
• Plumbing items (including bidets), sexual wellness products, trading cards (including Pokémon cards), home standby generators.
• Opened products that interact with bodily fluids, opened SIM kits, opened LEGO products, and opened consumable items (batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink, and 3D printer filament).

In rare cases, Best Buy may require customers to return items directly to the manufacturer.

Condition of Returned Items

Items must be returned in like-new condition. Returns may be denied if items are damaged, unsanitary, dented, scratched, or missing major contents. Apparel must not be worn or laundered, and original tags must be attached.

By adhering to these guidelines, customers can ensure a smooth and efficient return process at Best Buy.

Like-New Condition

Items must be returned in their original, like-new condition. Returns may be refused if items are damaged, dirty, dented, scratched, or missing significant components. Clothing must be unworn, unwashed, and have all original tags attached to be eligible for return.

How to return a Best Buy product?

Before returning a Best Buy product, you have to gather the purchases you wish to return, ensuring they are accompanied by all original contents, packaging, accessories, and manuals. There are two ways to return Best Buy products, which are returned to the store or ship it back to Best Buy. 

Return at a Best Buy Store

• You have the option to return any item purchased on BestBuy.com at any physical Best Buy store.
• For expedited processing, bring the following:
  • Packing slip (if provided) or receipt.
  • The credit card used for the purchase.
  • A valid photo ID.

Use Best Buy’s Prepaid Return Label for Shipping

• Log in to your Best Buy account and locate the order containing the item you wish to return.
• Print the prepaid shipping label provided by Best Buy.
• Affix the prepaid return label securely to the package.
• Drop off the package at an authorized UPS drop-off location within your return period to ensure free shipping.

Important Exclusions and Limitations

• Certain items cannot be returned via shipping, including Major Appliances, TVs over 50 inches, Kegerators, and Soda Stream makers.
• Restrictions apply to shipping lithium and specialty batteries and products containing these batteries.
• Additional limitations may apply to shipping back Best Buy for Business orders.
• Best Buy does not accept returns shipped from outside the country.

By following these steps and guidelines, you can ensure a smooth and hassle-free return process with Best Buy, whether returning items at a store or through their prepaid shipping label option.

FAQs about Best Buy return policy

Here are some frequently asked questions about Best Buy’s return policy.

Does Best Buy accept open box returns?

Best Buy accepts open box returns, but customers should note that the product must be returned within 15 days from the date of purchase and the item must be in like-new condition. 

Can I return things to Best Buy without the box?

Return items with all accessories and original packaging. Failure to do so may result in the return being denied, or a nonrefundable deduction from your refund for the missing items.

Can I return something to Best Buy after 30 days?

Typically, Best Buy allows returns within 15 days for most products, starting from the date you receive the item. However, there are some exceptions and extended return periods for certain members:

• Elite Members: Can return items within 30 days.
• Elite Plus Members: Can return items within 45 days.

For standard returns beyond 30 days, unless you are an Elite or Elite Plus member, Best Buy generally does not accept the return. It’s always best to check the specific terms of your purchase and membership status or contact Best Buy customer service for precise information regarding your situation.

Can I return the Best Buy product without receipt?

Returning a Best Buy product without a receipt may be possible, but it could come with limitations. If you return items without the original proof of purchase, such as the receipt or packing slip, Best Buy may either deny the return or accept it with a nonrefundable deduction from your refund for any missing accessories or packaging. It’s recommended to bring all original packaging and accessories to ensure a smoother return process.

Does Best Buy offer refunds or only store credit?

Best Buy offers both refunds and store credit, depending on the customer’s preference and the condition of the returned item.