At Home Return Policy Overview

Usually You will Get 60 days To Return For most Items

With limited exceptions, most things purchased at At Home or AtHome.com may be returned within 60 days of the original purchase, according to the company’s website.

If you have the receipt or other evidence of purchase, you can get a full refund or exchange. You might be given a shop credit based on the item’s current price if you don’t have the receipt or other documentation of purchase.

90 days to Return for Insider Perks members

If you use Insider Perks membership to purchase items at At Home, you have up to 90 days to return the item. In case you lost your receipt, you totally can return items because you have a proof of purchase on your Insider Perks account.

At Home Returns Policy for Delivered Products

At Home requests that consumers have to return items in-store if they get through regional delivery partners like PICKUP, Roadie, or DoorDash. This prerequisite ensures refunds or store credits and makes returns easier.

Addressing Damaged or Defective Items

Even when it comes to broken or defective goods, At Home allows their customers to return these items. However, customers are advised to return the goods to their nearby store within 60 days in certain circumstances.

In order to assure customer satisfaction, At Home offers a refund and acknowledges the inconvenience that such situations entail.

At Home Exchange Policy

Unfortunately, At Home does not offer exchange for any items. However, customers can return any unwanted items to this home decor superstore, follow their return policy and purchase new items.

What Items Can Not Return?

On the receipt, packing list, At Home policy board, AtHome.com, or in the item description, some items have a different return policy. For instance, even with the original receipt, Christmas items returned after December 25 will only receive a refund for the item’s current price.

For other items that can not be returned, you can see below:

  • Pillows and cushions without tags.
  • Mattresses and box springs.
  • “All Sales Final” items.

How to Return Items to At Home?

You can return items to At Home in-store or online.

Return Online

To return items online to At Home, you can:

  • Access your history purchase by clicking here.
  • Choose the items you want to return.
  • Start a return process by printing a prepaid return mailing label and ship your items back to At Home.

Return In-store

Return in-store is also accepted. Follow the instructions below to learn how:

  • Bring the item you want to return back to the store.
  • You can also use your original payment method or your membership card to look up your receipt
  • A team member will assist you with your return and issue a refund.