What is Ace Hardware’s return policy?

Ace Hardware is a leading retailer of home improvement products and services. If you are not satisfied with your purchase, you can return it within 30 days of the original receipt date. To be eligible for a return, your item must be unused and in the same condition that you received it. You also need to have the original receipt or proof of purchase.

What are the exceptions to Ace Hardware’s return policy?

Ace Hardware’s return policy allows customers to return most items within 30 days of purchase with a valid receipt. However, there are some exceptions to this policy that customers should be aware of. These include:

  • Paint and stain products that have been tinted, color matched, or used

  • Gasoline-powered equipment that has been gassed or oiled

  • Custom-made products such as keys, screens, glass, or shades

  • Gift cards and gift certificates

  • Clearance and discontinued items

For these items, Ace Hardware does not offer refunds, exchanges, or store credit. Customers are advised to check the product details and specifications before making a purchase. If customers have any questions or concerns about the return policy, they can contact their local Ace Hardware store or the customer service department at 1-888-827-4223.

How to return items to Ace Hardware?

If you are not satisfied with your purchase from Ace Hardware, you can return it within 30 days of the original receipt date.

To return an item, you will need to provide the original receipt and the item in its original packaging. You can return the item to any Ace Hardware store or contact customer service at 1-888-827-4223 to arrange a return by mail. Depending on the reason for the return, you may be eligible for a full or partial refund, an exchange, or a store credit. For more details, please visit here.

Tips for returning items to Ace Hardware

Here are some tips and tricks to make your Ace Hardware return easier:

  • Keep your receipt or confirmation email handy. This will help you prove your purchase and speed up the return process.

  • Check the condition and packaging of your item before returning it. Make sure it is clean, unused, and has all the accessories and manuals included.

  • Contact customer service if you have any questions or issues with your return. They can help you with the return authorization, shipping label, refund, or exchange.

  • Be polite and respectful when dealing with the store staff or customer service. They are more likely to help you if you are courteous and cooperative.

  • Keep track of your return status and confirmation. You can check the status of your online return on the Ace Hardware website or call customer service. You should receive a confirmation email when your return is processed and your refund is issued.

FAQs

How do I return an item to a store?

To return an item to a store, simply bring it to the customer service desk along with your receipt or ID. The store associate will process your return and issue a refund to your original form of payment. If you paid with a gift card, you will receive a store credit.

How do I return an item online?

To return an item online, you will need to request a return authorization (RA) number from the Ace Hardware website. You can do this by logging into your account and selecting the order you want to return. Then, follow the instructions to print a prepaid shipping label and pack your item securely. You can drop off your package at any UPS location or schedule a pickup.

Do I have to pay for return shipping?

If you are returning an item online, you will not have to pay for return shipping if the item is defective, damaged, or incorrect. In these cases, Ace Hardware will cover the cost of shipping and handling. However, if you are returning an item for any other reason, you will be responsible for the return shipping cost.

How long does it take to receive a refund?

It may take up to 10 business days for your return to be processed and your refund to be issued. The refund will be credited to your original form of payment or as a store credit. You will receive an email confirmation when your refund is processed.

Can I exchange an item?

Yes, you can exchange an item for the same or a different product at any participating Ace Hardware store. You will need to bring your receipt or ID and the item in its original condition and packaging. The store associate will help you find the product you want and complete the exchange.

What if I received a damaged or defective item?

If you received a damaged or defective item, please contact customer service as soon as possible. You can call 1-888-827-4223 or email [email protected]. You will need to provide your order number, product name, and a description of the issue. Customer service will assist you with returning the item and sending you a replacement or a refund.

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